Questions about our Solutions?

Check out our FAQs

Purchase and availability

Can I pay by credit card?

Yes. On the Paypal payment page, you will need to fill in your personal information and enter your bank account details. It will allow us to identify you as a user of our application.

What happens when I subscribe to the solution?

At first, you will receive an email confirming your subscription via Paypal. Then, you will receive your download links and access to C-DESIGN Collection Management within 24/48 hours.

Can I stop my subscription?

You can stop your subscription at any time on your PayPal account on PayPal website. To stop a Preapproved Payment, access the “My Preapproved Payments” section of your Account Profile and follow the links to stop the payment. If you cancel your subscription, you will always have access to your software until the end of the period for which you paid. At the end of this period your server space will be deleted as well as its contents.

Storage and Cloud Services

Where are my data stored?

Your graphic files, such as your Adobe® Illustrator® or CorelDRAW® files, are saved on your workstation or on your file server. We do not transfer these files to our Cloud servers. However, we store on the Cloud Servers the database, .pdf files, and any attached files that you have assigned to your product. We strongly recommend that you make a regular backup of your graphic files (.ai, .cdr, etc …).

Is the storage secure?

C-DESIGN® uses high level secure cloud storage to keep your files and data safe. We conduct regular testing to meet industry standards.

Privacy policy

We respect your creativity and your property scrupulously. Your files belong to you. Under no circumstances will we share your work or anything with anyone. Everything you do on C-DESIGN Collection Management remains completely private.

Using C-DESIGN Collection Management

How does it work?

C-DESIGN Collection Management is a Collection Management / PLM and Line Sheet software dedicated to the standard design tools of the market such as Adobe® Illustrator®, CorelDRAW® and C-DESIGN Fashion®. Our software, entirely based on the Cloud, allows you to manage all your graphic files, design & production steps, and to create quickly Lines Sheets.

Can I use C-DESIGN Collection Management with multiple users?

Yes, it is possible for the same group or the same company to collaborate its users on the same platform. To do so contact our sales department contact@cdesignfashion.com who will assist you in ordering subscriptions related to the same customer account.

I want to change the language settings

Once you have logged into Collection Management, click on the Menu icon at the top right, then go to “Languages”, choose the one that suits you best.

How to contact Technical Support?

If you have any questions regarding the use of our solutions, you can contact our technical support by email at support@cdesignfashion.com.

Technical Information

For C-DESIGN Fashion Cloud, what is the recommended configuration?

PC: Windows® 7 or higher (32 and 64 bit) Intel Core i7 5th Generation – Memory: 8GB RAM Hard Disk: SSD, 7200Tr – Graphics Card: 2GB – Screen Resolution: 1280×1024 or higher – Internet Connection Required
Or Mac OS X 10.10: Program Type “Parallels Desktop®” + Windows® 7 or higher (32 and 64 bits)

On which version of Adobe Illustrator Collection Management does work?

Adobe Illustrator CC, CC 2014, CC 2015, CC 2015.2, CC 2015.3, CC 2015.3.1, CC 2017

On which version of Corel DRAW Collection Management does work?

CorelDRAW Graphics Suite X7, CorelDRAW Graphics Suite X8, CorelDRAW Graphics Suite 2017

Contact us for more details

Our sales department is available to advice you regarding our various products and services. Our center is open Monday to Friday from 9am to 6pm.