Support Center
Technicians from the C-DESIGN® Support Center are available to guide you daily by phone and Internet. Our latest technology of on-line support, allows our technicians to quickly identify your requests and give you best advise in real time.
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Our Support Center is available from Monday to Friday, 9:00AM to 6:00PM.
Send us your questions – Our Customer Service will personally respond to your e-mail within 24 hours.
Contact us by e-mail : |
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e-mail : support@cdesignfashion.com |
Contact us by phone:
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Phone : + 33 |
(0)1.55.34.36.36 |
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Efficient and quick assistance
Your Technical Support Representative can have access to your screen at the same time as you, in order to better understand your request or technical problem. This also allow your representative to work instantaneously with you and to clearly explain the solution to your problem, wherever you are in the world.
The C-DESIGN® on-line assistance is conducted on a secure line. |
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How does it work?
1 – Both the technical representative and the client are on the phone.
2 – The client connect to the web
3 – The Technical Assistant starts the Consultant program on his PC. The session number appears.
3 – The client enters the session number given by the Technical Assistant on a specific webpage
4 – Connection is established. |
More about Security
Our cross-platform desktop sharing tool is equipped with a range of security mechanisms, ensuring that you can use the tool without any concerns regarding data security.
The randomly generated connection number ensures that you are connected to the representative you wish to communicate with.
After the connection is established, you first see the screen of your representative. To change over to view your monitor is only possible with your explicit permission.
By default, the system is in “View-only” mode. If required, you can grant remote control rights to the other party. This authorisation can however be revoked at any time. Both partners can terminate the session at any time by clicking the “exit” button. |
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| Online assistance |
To help you save time and simplify your life!
Your representative guides you and advises you via the Internet thanks to a software that you can download from our website.
Your representative can then see the content of your screen, understand your problem, and help you solve it.
C-DESIGN® uses the online assistance technology to help, train and assist all its clients wherever they are in the world.
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| Who are our experts ? |
| Our experts are professionals who formerly trained and worked in Design and IT. A specialized team that satisfies and resolves all your requests and needs.
Available from Monday to Friday, 9:00AM to 6:00PM, our team is available to answer all your questions |
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For C-DESIGN® customers:
Our advanced support services help you to get the most value from your solution. Get fast answers and the information you need to resolve pressing issues.
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