FRANCE :
+33 (0)1 55 34 36 36
contact@cdesignfashion.com
USA : +1 (646) 3128 994
contactusa@cdesignfashion.com
SPAIN : (+34) 617.590.678
spain@cdesignfashion.com
GREECE : +302102717810
greece@cdesignfashion.com
ITALY: 00 39 02 66 95 692
italy@cdesignfashion.com
HUNGARY: +3670 /932-6656
hungary@cdesignfashion.com
TURKEY:
+90 212 212 9802
turkey@cdesignfashion.com
PORTUGAL:
(+34) 91-825 80 74
portugal@cdesignfashion.com
For all other countries, please contact our Headquarters in France
Phone : + 33 (0) 1 55 34 36 36
contact@cdesignfashion.com
Send us your questions – Our Customer Service will personally respond to your e-mail within 24 hours.
Contact us by e-mail :
e-mail : support@cdesignfashion.com
Contact us by phone:
Phone : + 33 (0) 1 55 34
36 36
Session number for establishing connection
Netviewer is equipped with a range of security mechanisms, ensuring that you can use the tool without any concerns regarding data security.
The randomly generated connection number ensures that you are connected to the representative you wish to communicate with.
After the connection is established, you first see the screen of your representative. To change over to view your monitor is only possible with your explicit permission.
The application selection option allows you to specify the applications that are to be visible to your representative.
By default, the system is in “View-only” mode. If required, you can grant remote control rights to the other party. This authorisation can however be revoked at any time. Both partners can terminate the Netviewer session at any time by clicking the “exit” button.
1 - Both the technical representative and the client are on the phone.
2 – The Technical Assistant starts the Consultant program on his PC. The session number appears.
3 – The client starts the Client program on his desktop with just a click and enters the session number given by the Technical Assistant.
4 – Connection is established.
Your Technical Support
Representative can have access to your screen at the same time as you, in
order to better understand your request or technical problem. This also
allow your representative to work instantaneously with you and to clearly
explain the solution to your problem, wherever you are in the world.
The C-DESIGN® on-line assistance is conducted on a secure line.
Technicians from the C-DESIGN® Support Center are available to guide you daily by phone and Internet. Our latest technology of on-line support, allows our technicians to quickly identify your requests and give you best advise in real time.
You are a C-DESIGN®
customer and you have subscribed to receive Technical Support:
Benefit from personalized help, quick and efficient, adapted to your needs.
To help you save time and simplify your life!
Your representative guides you and advises you via the Internet thanks to a
software that you can download from our website.
Your representative can then see the content of your screen, understand your
problem, and help you solve it.
C-DESIGN® uses the on-line assistance technology to help, train and assist all
its clients wherever they are in the world.
Our
experts are professionals who formerly trained and worked in Design and IT. A
specialized team that satisfies and resolves all your requests and needs.
Available from Monday to Friday, 9:00AM to 6:00PM, our team is available to
answer all your questions
Contact us at any
time!
Our advanced support services help you to get the most value from your solution. Get fast answers and the information you need to resolve pressing issues.
